A Comcast customer received this letter informing him that his account's currently delinquent and that his service will be canceled if he does not pay the amount owed. The trouble? The amount owed is $0.00. Update: More victims. More »

Original Source: Gizmodo

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Dealing with warranties is one thing -- it's almost always a crap-shoot, and you're continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how's about the tech support that's so whimsically promised with so many laptops these days? Our pals over at Laptop put in an inordinate amount of work in order to find out, pinging a full dozen manufacturers via phone and chat in order to measure hold time, level of support offered and overall satisfaction. Just about every major laptop maker was included (Acer, Apple, Dell, Lenovo, HP, Toshiba and Fujitsu, just to name a few), and an in-depth report of their findings was posted for each one. In general, though, they found that most companies wouldn't hang around long enough to answer those nagging questions that typically end up in forums ("How do I remove bloatware?"), oftentimes pointing the caller to a paid alternative that would actually take the time to address their issues. If you're considering a new machine, and you aren't exactly one of those nerdy go-getters who can troubleshoot everything yourself, you should certainly give the source links below a look. Just try not to get too depressed, cool?Laptop's 2010 tech support showdown reveals ugly truth: you're (almost) on your own originally appeared on Engadget on Wed, 14 Jul 2010 18:42:00 EDT. Please see our terms for use of feeds.Permalink   |  Laptop  | Email this | Comments

Original Source: Engadget

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No matter how kind and understanding some customer service representatives can be about whatever issues you bring to them, in the end their companies limit what they may do to help. A reader's troubles reminded us of just that. More » CustomerService - Business - Education and Training - AT&T - Consulting

Original Source: Gizmodo

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AT&T's Executive Response Team certainly caused a little controversy yesterday after it warned reader Giorgio Galante that sending another email to AT&T CEO Randall Stephenson would result in a cease and desist letter, but apparently it was all just a mistake -- Giorgio tells us that he's received a sincere apology from an AT&T senior VP, who took responsibility for the mixup. Apparently the cease and desist warning came about due to bad reading of AT&T internal policy -- Giorgio was told the rep who made the call is "not having the best of days today" -- and AT&T tells us it's reviewing its procedures to make sure it doesn't happen again. As for Giorgio, he says AT&T's rep sincerely listened to his concerns about the new data plan pricing schemes and that he's accepted the company's apology, but ultimately he's decided to switch over to Sprint and the EVO 4G anyway. That's to be expected, we suppose -- and we'd say next time Randall might do well to use up a few bytes of his 2GB limit and write back to a dissatisfied customer. Here's AT&T's official statement on the matter: We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again. AT&T apologizes to customer warned off emailing the CEO: 'This is not the way we want to treat customers' originally appeared on Engadget on Thu, 03 Jun 2010 17:14:00 EDT. Please see our terms for use of feeds.Permalink   |   | Email this | Comments

Original Source: Engadget

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Well, I have another one of those stories that we see posted every few days. It appears that after my long, frustrating Microsoft experience, I’m left with no other option than to pay them more money to use their services.

I manage an IT department for a non-profit organization. I use Microsoft Windows Mobile devices. I own 2 desktop computers and 2 laptops, all of which I’ve upgraded to Vista, then on the Windows 7. I have been a loyal XBOX 360 fan for 4 years. I’ve purchased countless titles, spent over $200 in XBOX Live subscriptions and have spent a substantial amount on accessories (headsets, extra controllers, larger capacity hard-drives, etc). I’ve proven my loyalty to Microsoft.

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