Olebox - Shaun Oleson » customer service

Comcast To Customer: Pay Us $0.00 Or We’ll Cancel Your Service [Comcast]

Rosa Golijan — Wed, 28 Jul 2010 23:50:09 +0000

A Comcast customer received this letter informing him that his account's currently delinquent and that his service will be canceled if he does not pay the amount owed. The trouble? The amount owed is $...

Laptop’s 2010 tech support showdown reveals ugly truth: you’re (almost) on your own

Darren Murph — Wed, 14 Jul 2010 22:42:00 +0000

Dealing with warranties is one thing -- it's almost always a crap-shoot, and you're continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how's about the tech support that's so whimsically promised w...

An Open Letter to AT&T: Why Are All Your Representatives Powerless? [Att]

Rosa Golijan — Wed, 23 Jun 2010 03:17:12 +0000

No matter how kind and understanding some customer service representatives can be about whatever issues you bring to them, in the end their companies limit what they may do to help. A reader's troubles...

AT&T apologizes to customer warned off emailing the CEO: ‘This is not the way we want to treat customers’

Nilay Patel — Thu, 03 Jun 2010 21:14:00 +0000

AT&T's Executive Response Team certainly caused a little controversy yesterday after it warned reader Giorgio Galante that sending another email to AT&T CEO Randall Stephenson would result in a cease and desist letter, but apparently it was all just a mistake -- Giorgio tells us that he's received a sincere apology from an AT&T senior VP, who took responsibility for the mixup. Apparently the cease and desist warning came about due to bad reading of AT&T internal policy -- Giorgio was told the rep who made the call is "not having the best of days today" -- and AT&T tells us it's reviewing its procedures to make sure it doesn't happen again.

As for Giorgio, he says AT&T's rep sincerely listened to his concerns about the new data plan pricing schemes and that he's accepted the company's apology, but ultimately he's decided to switch over to Sprint and the EVO 4G anyway. That's to be expected, we suppose -- and we'd say next time Randall might do well to use up a few bytes of his 2GB limit and write back to a dissatisfied customer. Here's AT&T's official statement on the matter:

We are apologizing to our customer. We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again.

AT&T apologizes to customer warned off emailing the CEO: 'This is not the way we want to treat customers' originally appeared on Engadget on Thu, 03 Jun 2010 17:14:00 EDT. Please see our terms for use of feeds.

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My XBOX 360 Experience – Time for a PS3?

Shaun — Fri, 14 May 2010 17:50:11 +0000

Well, I have another one of those stories that we see posted every few days. It appears that after my long, frustrating Microsoft experience, I’m left with no other option than to pay them more money to use their services. I manage an IT department for a non-profit organization. I use Microsoft Windows Mobile devices. [...]

Apple Store Goes CODE RED After MacBook Pro Request [Apple]

Brian Barrett — Tue, 06 Apr 2010 15:00:00 +0000

Well, what to make of this? A man walks into an Apple Store in Santa Monica, asks for a 2.66GHz MacBook Pro, and suddenly security gets thrown into high alert. Beware the "forerunner," my friends. More »

Verizon Doubles Early Termination Fees

Shaun — Fri, 13 Nov 2009 14:13:24 +0000

According to a New York Times article, Verizon is doubling it’s early termination fee for smart phone users to $350.00. Smartphones are considered to be any Android, Blackberry or similar phone. The fee is prorated at $10/month; however, after 2 years, you still have a $110 penalty for canceling with the carrier. According to the [...]

Neosurge Hosting Review – Is it worth the savings?

Shaun — Sat, 10 Oct 2009 22:20:31 +0000

I recently tried switching my small business to a new hosting company, Neosurge. I hadn’t read any reviews other than the promotional advertisements that looked to be generated by Neosurge solutions themselves. As there were no negative reviews and the domain had been active under the same owner for a few years, I figured it [...]

Coke’s new Freestyle Dispensers – a new approach to soda vending

Shaun — Wed, 08 Jul 2009 13:57:55 +0000

I was reading an article last week from InformationWeek magazine that detailed a new effort that Coke is pushing forward that will most likely change the face of soda vending as we know it. The source of the article can be found here: http://www.informationweek.com/1233/coke.htm The ideas behind reinventing these dispensers is revolutionary. According to their [...]